Customer Service
Premier's in-house Support is centered on providing personalized service. In addition to our Support Team, Premier provides Merchants with access to an after-hours call center for issues that need immediate attention. We encourage Merchants to call Premier Payment Systems Support Team for all Merchant Account related inquiries during normal business hours, and for all non-emergency inquiries that can be submitted during normal business hours. Please reserve the call center support line for after-hours issues that need immediate attention such as terminal function issues or transaction approval inquiries.
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Contact Customer Service
Monday - Thursday, 8:30am - 5:30pm CST Fridays 8:30am - 4:30pm CST 800-573-6268 CustomerService@ppsbankcard.com |
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Complete the form below to contact one of Support Team Immediately*!
*Once the form is completed, you will be contacted by one of our Support Team members. |
Inquiries that should be submitted to our Support Team:
Billing or Statement Inquiries
Deposit Inquiries
Chargeback or Retrieval related Inquiries
Terminal Support
PPS Payment Gateway Support
Inquiries about Processing Rates
Terminal Support Issues (unless issue arise after-hours and requires immediate attention)
Bank Change Requests
Request to Update Account Information
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Emergency After-Hours Merchant Call CenterFor After Hours or weekend support for terminal/pos issues, please call
1-800-573-6268
After Hours Support is available:
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Operating Regulations and Procedures
Part of providing optimal customer service is providing merchants with access to important information regarding their Merchant Account. We encourage Merchants to be aware of the Operating Regulations and Procedures that govern their Merchant Account. Both Visa© and MasterCard © publish Merchant Operating Procedures on their respective websites.
All Merchants who accept Electronic Payment Transactions are party to the Operating Regulations and Procedures.
All Merchants who accept Electronic Payment Transactions are party to the Operating Regulations and Procedures.
It is important to be aware of these policies as they can affect your relationship with both your customers and your Merchant Services Provider. Additionally, violation of these procedures could lead to a financial impact on your business. It is important to choose a Merchant Services Provider who will help you understand how to best operate within the Operating Regulations and Procedures.
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