Customer Service

Premier's in-house Support is centered on providing personalized service. In addition to our Support Team, Premier provides Merchants with access to an after-hours call center for issues that need immediate attention. We encourage Merchants to call Premier Payment Systems Support Team for all Merchant Account related inquiries during normal business hours, and for all non-emergency inquiries that can be submitted during normal business hours. Please reserve the call center support line for after-hours issues that need immediate attention such as terminal function issues or transaction approval inquiries.

Contact Customer Service

Monday - Thursday, 8:30am - 5:30pm CST
Fridays 8:30am - 4:30pm CST
800-573-6268
CustomerService@ppsbankcard.com

**Complete the form below to contact one of Support Team Immediately*!**

* Required
Merchant Business Name (DBA) *
Contact Name: *
Phone Number: *
I need assistance with (hold Ctrl key to choose multiple):
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Please type the number 64220:
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*Once the form is completed, you will be contacted by one of our Support Team members.

Inquiries that should be submitted to our Support Team:

Billing or Statement Inquiries

Deposit Inquiries

Chargeback or Retrieval related Inquiries

Terminal Support

PPS Payment Gateway Support

Inquiries about Processing Rates

Terminal Support Issues (unless issue arise after-hours and requires immediate attention)

Bank Change Requests

Request to Update Account Information

Emergency After-Hours Merchant Call Center

For After Hours or weekend support for terminal/pos issues, please call

1-800-573-6268

After Hours Support is available:

Monday - Thursday 6:00pm - 8:30am (CST)
Friday 4:00pm to Monday 8:30am (CST)

Operating Regulations and Procedures

Part of providing optimal customer service is providing merchants with access to important information regarding their Merchant Account. We encourage Merchants to be aware of the Operating Regulations and Procedures that govern their Merchant Account. Both Visa© and MasterCard © publish Merchant Operating Procedures on their respective websites.

All Merchants who accept Electronic Payment Transactions are party to the Operating Regulations and Procedures.

It is important to be aware of these policies as they can affect your relationship with both your customers and your Merchant Services Provider. Additionally, violation of these procedures could lead to a financial impact on your business. It is important to choose a Merchant Services Provider who will help you understand how to best operate within the Operating Regulations and Procedures.

Request A Quote

Know what you need but are only looking for a quote? Complete a brief form about your needs and we will promptly get you a quote!

Testimonials

"Premier Payment Systems has been our credit card processing company for a few years and we have been very pleased with the continual cost savings and attentive service we receive.

We are thrilled with their new Pennies for Care Program that supports the children who are medically fragile that stay at Almost Home Kids, a nonprofit organization in Naperville. Over 78% of the families that are served at AHK live at or below the poverty level. We depend on generous people, like those at Premier, to help us to provide the community support to our families to ensure they can continue to care for their children when they have arrived home.

I hope you will find being part of the PPS family as rewarding as I have." - Deborah Grisko, President & CEO, Almost Home Kids